
Rethinking packaging and delivery — moving cost and satisfaction at once
Flowers / farm logistics & e-commerce — MAFF “Japan Flower” strengthening project
In flower distribution, upstream packaging specs dictate both farm-side cost and logistics efficiency, while on the demand side, e-commerce experience quality drives purchase intent and unit price. We framed packaging standardization and gift-UX improvement as one problem, and organized both into quantitatively explainable form.
Farm side — standardizing packaging specs
Field surveys across four production regions (Kagoshima, Fukuoka, Kagawa, Hokkaido) surfaced issues across differing shipping distances and volumes. Targeting T11-pallet fit and required strength at minimum cost, we designed ten recommended specs — five sizes each for RSC and die-cut boxes.
Selection grounded in evidence such as compression tests (e.g. 384.9 kgf with 120 g fluting). Cost structures were organized for comparison: RSC (¥60–110) vs die-cut (¥105–185).
Quantified impact
- Packaging material cost −25% (¥4.52/stem → target ¥2.44/stem)
- Shipping unit cost improved via +35% bundle counts (¥2.82/stem → target ¥1.20/stem)
- Cost-strength balance standardized into ten evidence-backed patterns
Demand side — designing the e-commerce gift experience
Research ran in two phases. The first combined a nationwide quantitative survey (n=800, ages 20–59; 400 buyers, 400 non-buyers) with six online interviews using shipped samples for qualitative depth. The second phase secured n=100 per pattern across buyer and considerer segments, prototyping UX elements — boxes, leaflets — and verifying their effect.
With size guidance and care instructions added, purchase intent among considerers improved from a 69.6% base to 74.0–76.0%; the box experience also lifted gifting intent by 22.5 points.
Quantified impact
- Optimal price lifted from a ¥2,576 base to up to ¥3,111
- Roughly a ¥500 lift confirmed even among recent buyers
- Considerer purchase intent improved 69.6% → 76.0%
- Overall box satisfaction up 25 points, 45% → 70%

